RETURN + replacement POLICY

Last Updated: March 2026

At Andrew Smith Studio, each item is made to order specifically for you. Because of this, we do not accept returns or exchanges.

Made-to-Order Products

All products in our shop are produced after your order is placed. This means we cannot accept returns for:

• Incorrect size selections

• Buyer’s remorse

• Change of mind

• Incorrect shipping information provided at checkout

Please review product descriptions carefully before placing your order.

Damaged or Defective Items

If your order arrives damaged or contains a manufacturing defect, we will replace the item at no cost.

To request a replacement, please contact us within 7 days of receiving your order and include:

• Your order number

• A brief description of the issue

• Clear photographic evidence of the defect or damage

Once verified, we will arrange for a replacement to be sent to you.

Defective items do not need to be returned.

Lost Packages

If your package is lost during shipping, please contact us so we can assist in resolving the issue with the shipping carrier.

Contact

For any issues regarding your order, please contact:

andrew@andrewsmithcreativeco@gmail.com